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About

Current Positions Available:

To apply for a posted position, e-mail your resume and cover letter to hr@moca.org. Upon receiving your resume, we will review your credentials and contact you if they are commensurate with the requirements of the position for which you are applying.

Unless otherwise identified, all job opportunities are based in downtown Los Angeles at MOCA's staff offices located at MOCA Grand Avenue. MOCA is an Equal Opportunity Employer.

Thank you for your interest in MOCA.

Advancement Associate, Database & Online Strategies

Overview:

The Advancement Associate, Operations & Online Strategies is primarily responsible for supporting the Advancement Department operations and providing support to the Associate Advancement Director, Collection Engagement & Strategies and department staff as needed.  The primary charge is the oversight and administration of the museum’s CRM database system (currently Blackbaud’s Altru system), which supports the fundraising activities of the MOCA Advancement Department.  The responsibilities of this position include database oversight, management, and administration, as well as data entry/gift processing, invoicing, report production and analysis, and prospect management.  This position is responsible for producing and mailing donor acknowledgments and tax receipts as well as reports for membership and upper-level renewals. The Advancement Associate, Operations & Online Strategies also oversees all online giving platforms and technology. 

Essential Functions:

  • CRM systems & database management:
    • Oversee all donor tracking systems and ensure proper data management standards, safety, and confidentiality.

      • Constituent management, including but not limited to, gifts and records, contact preferences, notes, and digital record keeping for donor histories and financial audits. 

      • Work to ensure that all gifts of cash, stock, art, and other in-kind gifts – as well as bequests and pledges – are properly recorded and acknowledged.

      • Coordinate with the Associate Advancement Director, Collection Engagement & Strategies and the Finance Department to ensure accuracy of revenue, Altru data, and records.

    • Responsible for gift processing, including preparation of deposits for finance, credit card processing, data entry, and acknowledgement/tax letters.

    • Ensure proper and ongoing integration with other museum systems including MOCA’s ticketing systems, online store and membership sales, online giving platforms, and others as needed.

    • Coordinate and test all technical updates.

    • Ensure accurate and timely data pulls and report generation

    • Create and run queries for mailing/contact lists, solicitations, invitations, and renewals.
    • Develop and produce accurate and timely financial reports.
    • Generate data extractions as needed for reporting, exhibition credit lines, and donor recognition.
    • Generate pledge reports and track multi-year pledges for outstanding gifts.
    • Update advancement dashboards for internal, external, and board reporting.
  • Prospect management assistance
    • Work with Advancement department staff to create a robust prospect management system including database screening oversight and the production of action and prospect tracking reports and systems.
  • Other functions
    • As needed, serve as the administrative support for the department, including coordination of mail, filing, shredding, and answering phones.

    • Train and provide guidance for staff (including across departments) on CRM software as necessary to ensure standards are met.

    • Work on cultivation and fundraising events as needed, including evening and weekends events.

    • Other duties and projects as assigned.

Requirements:

  • Three to five years of related experience with donor and membership database administration; 

  • Proficiency in Google Cloud Services, CRM Database such as Altru and Raiser’s Edge, Microsoft Office, a minimum typing speed of 50 wpm, and working knowledge of Windows and Apple platforms

  • Ability to effectively train staff on CRMs and Blackbaud

  • Excellent troubleshooting, analytical, interpersonal, professional, excellent verbal, and written (including editing) skills

  • High degree of accuracy, organization, and attention to detail

  • Availability to work weekends and evening hours on occasion in support of museum events;

  • Non-profit experience and a Bachelor’s degree preferred

  • Knowledge and appreciation for contemporary art desirable

  • A team-player, the individual must be organized with meticulous attention to detail

  • Preferred: knowledge of payment processing systems, digital fundraising tools like text to give, website donor/membership integrations

Physical Demands:

While performing the essential functions of this job, the incumbent must be able to do the following: sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height.  Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus.  Must be able to visually inspect work.  Manual dexterity to operate computer and other office equipment required. Heavy usage of computers and phones required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.


Application


Please submit your resume and cover letter to hr@moca.org.

The Museum of Contemporary Art is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, creed, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, military status, veteran status or any other status protected under applicable federal, state or local laws. Our policy reflects and affirms the Museum of Contemporary Art’s commitment to the principles of fair employment and the elimination of all discriminatory practices.